Comprehensive Chronic and
Preventative Care
Model Patient Charter
What is The Comprehensive Chronic and Preventative Care (CCPC) Model?
Let’s take an example of your car, even a simple machine like a car requires a regular service schedule to keep it running well and avoid common problems. The human body is a far more complex biological machine, yet we rarely approach our healthcare with the same ‘service schedule’ approach to ensure we are taking all steps possible to prevent illness and disease before it occurs. This is where the CCPC Model comes in.
The Current Situation
Patient tends to only visit the doctor when there is a new symptom or health need e.g. a cough or prescription required. This is akin to taking a car to the mechanics only when it’s making an unusual noise.
If you take your car to the mechanic for an unusual noise, they will examine the car, diagnose a problem, and fix it. The mechanic does not complete a full service at the same time though, it is understood that this occurs separately.
When patients only see their doctor when issues arise, the doctor may be able to briefly check for other emerging health problems, the same way a mechanic quickly looks over the engine and checks the oil level whenever a car is brought in for repair, however this is not the same as having a standardised health management schedule to ensure health and wellbeing is optimised and preventable issues are proactively managed prior to developing.
The Problem
The issue with this model of care is that the focus is on managing health issues when they arise, rather than catching and managing them early (chronic care) or ideally preventing them from occurring (preventative care). As a result, opportunities to maximise health and wellbeing are often missed.
The Solution
We believe every person should have the option of receiving optimal healthcare. This should include acute care, as well as comprehensive chronic and preventative care.
We believe this optimal level of healthcare should be equitable, accessible and affordable for all, regardless of where abouts in Australia you choose to live.
It is with this vision in mind that we have developed our unique Comprehensive Chronic and Preventive Care (CCPC) Model.
Key Elements of The Model
- Patient registers with practice (if not already registered)
- Patient nominates ‘usual’ doctor - each patient would be allocated to a specific doctor of their choice (subject to doctor availability and capacity).
- Patient nominates ‘usual’ doctor who provides all chronic and preventative care needs under the CCPC model framework
- Patient has option to see any available doctor for urgent appointments, if usual doctor not available or second opinion requested
- Patient has option to see any available doctor for urgent appointments, if usual doctor not available or second opinion requested
- Patient can request formal transfer of care to another ‘usual’ doctor if desired at any time
- Individual CCPC review schedule developed as part of enrolment process , which would be valid for 1-5 years and supported by regular reviews agreed individually by patient and doctor
- To remain enrolled in the CCPC model of care, patients must not miss more than 1 CCPC review appointment. If this occurs, you may be subject to being unenrolled from the programme
CCPC Enrolment Patient Journey
What You Can Expect From Us
- Enhanced level of clinical care to maximise your health and wellbeing
- Access to all available primary care preventative health screenings and interventions
- A consistent healthcare team member(s) providing both urgent and routine healthcare needs
- Respectful and dignified treatment from everyone you come into contact within our practices
- We will not dictate what you should or shouldn’t do
- We will provide meaningful health education to empower you to make informed decisions about your individual healthcare journey
In Turn, What We Will Expect From You
- Attendance at all agreed intake and review appointments
- Proactively engage in your own healthcare, including all activities you have agreed to with your treating team
- Treat all staff at our practices with respect and dignity at all times
- Provide constructive feedback if you have any suggestions for service improvements
Why Choose
Health 4 Community?
Impactful Healthcare
Our dedication to excellence and personalised care ensures that our interventions have a positive and lasting impact on the health of rural Australians.
Dedicated Team
Our team of skilled and passionate professionals is committed to making a difference in the lives of others. We bring expertise, experience, and a caring approach to our work.
